Postage Information

Delivery Charges

We offer delivery services throughout the UK and across various European countries. All charges are worked out based on the weight of your consignment.

United Kingdom Deliveries

We offer free delivery when you spend £40 + VAT with 3 to 5 working days lead time, if you require an urgent delivery or spending less than £40 + VAT then following charges apply:

• Standard 3 to 5 working days from £4.99 + VAT
• Express 2 to 3 working days from £7.99 + VAT
• Next Working Day (Anytime) from £9.99 + VAT
• Next Working Day (Before 1.00pm) from £14.99 + VAT
• Next Working Day (Before 10.30am) from £19.99 + VAT
• Saturday Delivery (Anytime) from £24.99 + VAT

Next Working Day delivery services are available for orders received before 3pm (Mon to Fri). Orders placed on a Next Working Day service after 4pm will be sent out the following working day.

Please note we do not offer Next Working Day delivery service on printed items due to the extra processes involved. You can select an Express Delivery (2-3 working day) service, which is based on the approval date which will need to be received via email.

Please allow an extra day for delivery if the goods are being delivered outside the UK Mainland e.g. Scottish Islands, Scottish Highlands, Isle of Man, Channel Isles, Northern Ireland, Scilly Isles and Isle of Wight.

Please also take into account the payment method you have used during checkout e.g. if you are paying by Bank Transfer or Cheque, your order will not be processed until the payment has been received in full.

International Deliveries

Temporary suspension of international delivery services:
We have temporarily suspended international delivery services, whilst we are making changes to our system to comply with new EU VAT regulations, coming into effect from 01/07/2021. Click here for more information: https://ec.europa.eu/taxation_customs/business/vat/vat-e-commerce_en. If you are already setup for imports from the UK, then we can still manually process your order (sent by email) and have it ready for collection. We apologise for any inconvenience and expect to resume international delivery services within 2 weeks. 

Please see below a list of charges and services we offer on posting items to international addresses.

• Republic of Ireland (3 to 5 working days) - from £7.95 + VAT
• Belgium, France, Germany, Luxembourg, Netherlands (3 to 5 Working Days) - from £13.95 + VAT
• Austria, Denmark (3 to 5 Working Days) - from £17.95 + VAT
• Czech Republic, Italy, Slovakia, Spain (3 to 5 Working Days) - from £21.95 + VAT
• Estonia, Finland, Hungary, Poland, Portugal, Slovenia, Sweden (3 to 5 Working Days) - from £27.95 + VAT
• Greece (3 to 5 Working Days) - from £31.95 + VAT
   

If you are outside the UK and cannot find your country on the list, please contact us at info@flexilabels.co.uk and we will get back to you with our delivery charges and lead times.

Progress on your order

• You can check the progress on your order by logging into your account.
• In some cases e.g. bad weather, heavy traffic or the address is difficult to locate, the courier may not be able to make a timed delivery. If you have paid for a timed delivery service, please allow up to 2 hours before contacting us or the courier.
• We are not responsible for any late deliveries incurred by couriers due to bad weather, courier strikes or by any other reasons.
• If you place an order over the weekend, it will be processed on Monday.
• If your parcel has been lost, delivered to an incorrect address or mis-sorted by the courier, we will not re-send the replacement items until we recover the original items. If you are in urgent need you will need to place a new order and we will refund the previous one as soon as we have an update from our courier on previous delivery.
• You will have to pay a re-delivery charge in case the delivery address was entered incorrectly during checkout or no one was present at the delivery address to sign for or to accept the receipt of the items.