FAQs

Order
 
  - How can I place an order?
    You can place an order with us online. You can choose your desired product from available categories, adjust the quantity and add the item to shopping cart. Once you've got all desired products in the shopping cart, you go to checkout, provide us with your billing and delivery details and make an online payments. After successful payment, we receive your order and you get confirmation email.
  - Where is my order?
    If you are concerned about the delivery of your order, please login into your accounts by cliking on "Sign in" link from the top, go to orders history and select the order of which you want to see the progress.
  - Can I change my order?
    Yes, you can edit your order providing it hasn't been shipped. Click on "My Account" link, enter your login details, view order history page and choose an order you'd wish to make changes to.
 
Products
 
  - I cannot find a product of my choice?
    If you couldn't find a product of your choice then please contact us - we will help you to find it.
  - I have specific requirements?
    We specialise in selling small to large quantities and can produce any shape and size of labels. Please fill in our online quote form and we will get back to you with our best prices and fast delivery times.
     
Delivery
 
  - What are delivery charges?
    A complete list of all delivery charges is available on delivery page.
     
Cancellation and refunds
 
  - I've changed my mind, can I cancel?
    Yes, you have full right to cancel your order providing it has not been produced, printed and/or shipped. Please contact us to cancel or login into "My Account".
  - I've already cancelled, where is my money?
    We offer full refund to all cancelled orders however you'd have to wait for at least 2 to 3 working days before you see your money back in your account.
 
Material Types
 
  - What is difference between permanent labels and peelable labels?
    Labels with permanent adhesive cannot be peeled away again once applied to a surface however a label with peelable adhesive can easily be taken off.

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